Technical Solutions Specialist

Salon Service Group - Springfield, MO

Full-time - Entry Level

Springfield, MO

Merchant Wholesalers, Nondurable Goods

About the position

The Technical Solutions Specialist at Salon Service Group is responsible for maintaining and supporting various IT systems, including PCs, VOIP phone systems, cloud-based security tools, and enterprise applications. This role involves responding to technical inquiries, assisting users with system configurations, and writing training manuals, all while ensuring effective communication with non-IT personnel.

Responsibilities

• Respond to tech inquiries via email, online chats, over the phone, or in person.
• Add and inactivate users in third-party systems including VOIP phones and ERP users.
• Write and edit training manuals.
• Assist sales reps, office users, and store associates with systems configuration, troubleshooting, and maintenance.
• Communicate effectively with non-IT personnel within or outside the company.

Requirements

• An associate degree in computer science or a related field.
• Strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Openness to learning new technologies.
• Quality time-management, organizational, and prioritization skills.

Nice-to-haves

• Dependable, flexible, and adaptable with attention to detail.
• Strong work ethic and willingness to learn new technologies.
• Ability to manage multiple tasks in a dynamic environment.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Employee assistance program
• Vision insurance
• 401(k) matching
• Referral program