Technical Specialist II (Regional Support)--Chevy Chase, MD & Fredericksburg, MD

Spar Information Systems - Chevy Chase, MD

Full-time - Mid Level

Chevy Chase, MD

Professional, Scientific, and Technical Services

About the position

The Tech Services Specialist II (Regional Support) role is essential for providing on-site technical support and maintenance across regional offices. This position focuses on resolving technical issues, supporting infrastructure upgrades, and ensuring effective communication between regional offices and the central tech organization. The ideal candidate will leverage their technical expertise to drive improvements in service delivery and contribute to the transformation of the insurance business into a tech-driven organization.

Responsibilities

• Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems.
• Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment.
• Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.
• Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
• Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
• Ensure projects are completed on time, within budget, and to the required standards.
• Act as a liaison between regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
• Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.
• Stay up to date with the latest technology trends and advancements in field engineering.
• Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.

Requirements

• Bachelor's degree in Information Technology, Engineering, or a related field or comparable experience.
• At least 4 years of experience in hands on technical support or a related discipline.
• At least 4-years experience in IT infrastructure, networking, AV, and/or systems support.

Nice-to-haves

• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.

Benefits

• Contract to hire opportunity
• Dynamic work environment
• Opportunity for professional growth