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Goli Tech - Detroit, MI
posted about 2 months ago
Full-time - Mid Level
Hybrid - Detroit, MI
About the position
The Technical Support 3 position serves as an analyst in an Information Technology environment, providing expert diagnosis, implementation, administration, support, and maintenance of computer hardware, software, and network products. The role involves leading and coordinating teams on technical assignments and ensuring effective communication with users and management to enhance productivity and efficiency in computer-related processes.
Responsibilities
- Communicate effectively, both orally and in writing, with users, unit staff, and Managers
- Maintain a broad system knowledge, knowledge of computer-related equipment, and end-user software
- Analyze operational problems
- Investigate alternative solutions and potential risks
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Requirements
- Experience in technical support and analysis
- Strong problem diagnosis and resolution skills
- Knowledge of computer hardware and software
- Ability to communicate effectively with users and management
- Experience in project management
Nice-to-haves
- Experience with network products
- Familiarity with automation initiatives
- Knowledge of security standards
Benefits
- Flexible work hours
- Remote work options
