Technical Support Administrator

About the position

The Technology Support Administrator (IT Systems Administrator) at GEHA is responsible for administering and maintaining IT operating systems and related hardware and software to ensure stable performance. This role involves handling complex issues, acting as a liaison for Tier 3 engineers, and participating in the planning and implementation of policies and procedures consistent with company goals and regulatory requirements. The position requires minimal supervision and a comprehensive knowledge of IT systems.

Responsibilities

• Coordinate with Service Desk, Engineering, Application, and Database Administration teams to implement desktop and server systems that utilize industry best practices.
• Deploy servers, printers, scanners, switches, routers, and other hardware as required.
• Ensure proper management of Configuration Items (CIs) within the Configuration Management Database (CMDB) and tagging of assets in accordance with GEHA policy.
• Install and configure software and hardware.
• Evaluate complex system specifications, input, and output processes, and working parameters for hardware and software compatibility.
• Monitor performance and maintain systems according to requirements.
• Document and maintain configuration and process information.
• Act as a liaison between the Service Desk team and the engineering and architecture teams.
• Act as a point of escalation as tickets and issues move through the tiered escalation process.
• Research and recommend innovative and possible automated approaches for system administration tasks.
• Provide leadership, coaching, and/or mentoring to other teams.

Requirements

• Bachelor's degree in Computer Information Services or a related field, or equivalent work experience.
• 1-3 years of experience with Microsoft Client and Server products and Microsoft Office 365 products and services.
• Working technical knowledge of network, PC, and platform operating systems, including Microsoft Windows 10 Enterprise, Microsoft Windows Server 2016/2019 Datacenter, RedHat Enterprise Linux, VMWare, Cisco IOS/NX-OS.
• Extensive application support experience within a fully virtualized Microsoft and VMWare environment.
• Working technical knowledge of current systems software, protocols, and standards, including Citrix, Virtualization, Hyper-Converged Infrastructure, Software Defined Networks (SDN), Active Directory, Firewalls, PBX, CMDB, SCCM, and Intune.
• Extensive knowledge of desktop technology, including Windows operating systems, security agents, application delivery systems such as SCCM and InTune.
• Deep understanding of network protocols and transport, VPN, and Citrix application layering.
• Proficient in PowerShell scripting and experience in process automation.
• Experience with writing and applying GPOs to a distributed laptop environment.

Nice-to-haves

• Experience with monitoring tools such as NetScout, NetBrain, SolarWinds, and Splunk.
• Experience with SASE solutions such as Zscaler, Netskope.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off