Technical Support Analyst- Bilingual/French(Sa-Tu 2p-12:30a CST)

About the position

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro's Customer Service department you'll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You'll troubleshoot and resolve technical issues related to software and hardware systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
• Maintain, upgrade, or replace software systems and provide hardware support
• Support and maintain user account information including rights, security, and systems groups
• Maintain progressive knowledge of ScriptPro systems
• Perform other duties as assigned

Requirements

• Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
• Proficient in French
• Basic Windows OS Knowledge (NT/XP/7/8)
• Requires working knowledge of desktop and peripheral troubleshooting
• Problem solving and analytical skills
• Positive attitude, drive and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail

Nice-to-haves

• Knowledge of ScriptPro systems
• Experience in pharmacy

Benefits

• Paid Time Off (PTO, Maternity, Paternity, Adoption Leave)
• Nine (9) paid holidays
• Paid volunteer hours
• Employee Assistance Program