Technical Support Analyst I
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About The Position
This role has a Hybrid work schedule with 3 days in-office (Pearl River, NY) and 2 days remote. In addition, this position may require occasional evening or weekend work to accommodate system maintenance or upgrades. As a Level 1 Help Desk Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, isolate problems, and determine and implement solutions for end users. This role requires excellent communication skills and the ability to diagnose and resolve basic technical issues. The Level 1 Help Desk Support role is crucial in ensuring the smooth operation of the organization's IT systems and providing essential technical support to end users. This position offers an opportunity to develop foundational skills in IT support and contribute to the overall efficiency and productivity of the organization.
