Technical Support Analyst (IT Analyst 1)

Louisiana State University - Baton Rouge, LA

Part-time - Entry Level

Remote - Baton Rouge, LA

1,001-5,000 employees

Educational Services

About the position

The Technical Support Analyst (IT Analyst 1) at Louisiana State University provides essential technical support for joint projects with the FBI and DOJ. This role involves assisting in the maintenance and development of the technical support center, testing system improvements, and documenting technical issues and solutions. The analyst will also follow up on escalated support issues and assist management with quality assurance checks on part-time employees.

Responsibilities

• Provide technical support via telephone and email, handling customer service inquiries and escalating priority issues (70%)
• Review student call logs for accuracy and follow up with members when necessary (10%)
• Perform quality assurance checks on student workers and assist management in establishing standards for customer interactions (10%)
• Assist management with special projects (5%)
• Provide onsite operational support as needed (5%)

Requirements

• Bachelor's Degree and one (1) year of experience
• Proficient with web browsers, Internet, and general office applications

Nice-to-haves

• Customer Service experience

Benefits

• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Retirement options
• Various leave options
• Paid holidays
• Wellness benefits
• Tuition exemption for qualified positions
• Training and development opportunities
• Employee discounts