Technical Support Analyst - Revenue Cycle

Kforce - Englewood, CO

Full-time

Englewood, CO

Administrative and Support Services

About the position

The Technical Support Analyst - Revenue Cycle role at Kforce involves providing software support to internal customers within the healthcare sector, specifically focusing on revenue cycle management. The position requires managing system-level support for multi-user operating systems and associated software tools, ensuring efficient operation and maintenance of these systems.

Responsibilities

• Provides software support to internal customers for applicable operating systems and associated subsystems.
• Provides system-level support of multi-user operating systems, hardware, and software tools, including installation, configuration, maintenance, and support of these systems.
• Manages and sets priorities for maintaining, upgrading, and efficiently using applicable software systems.

Requirements

• 4 or more years of experience with application support in a hospital or medical-related industry required.
• Excellent writing/documentation and communication skills.
• Must have assurance and 837 and 835 background experience in Revenue Cycle.
• Must have application knowledge and support from an application perspective; systems need to be up and running.
• Sense of urgency and fast learner with a commitment to providing exceptional customer service.
• Knowledge of troubleshooting hardware and software.
• Experience working with project life cycle or project management methodologies required.
• Ability to understand technology projects and concepts as they relate to high-level business objectives and present those concepts to both IT and non-IT audiences in a concise manner is required.
• Strong analytical and problem-solving skills required.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines is required.
• Proven interpersonal and relationship-building skills, with the ability to manage up, down, and across levels of the organization is required.
• Highly self-motivated, with the ability to complete assignments with limited supervision and attention to detail is required.
• Operational understanding and ability to work in a complex and matrix-oriented team environment.
• Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example.
• Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects