Technical Support Analyst

Fastener Distribution Holdings - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Technical Support Analyst at FDH Aero is responsible for providing technical support across the organization, primarily focusing on Microsoft desktop users. This role involves assisting with project planning, offering technical input on design and solution development, and managing multiple tasks daily. The analyst will also interact with the ERP system and coordinate with third-party vendors to troubleshoot issues, ensuring exceptional service delivery.

Responsibilities

• Reconcile and maintain balance sheet and general account
• Provide on-site IT support to local user base
• Assist in making the assigned project(s) delivered within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party to troubleshoot issues
• Describe and reinforce skills in order to provide exceptional service
• Provide technical assistance and guidance to business partners
• Work with internal experts and vendors to provide best solutions to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

Requirements

• Bachelor's degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)