Technical Support Analyst
Combined Insurance•Chicago, IL
465d
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About The Position
The Technical Support Analyst will act as the primary point of contact for agents, providing essential technical support and expertise on sales and sales support applications. This role involves resolving issues, assisting with agent onboarding and offboarding, and maintaining effective communication with vendors and the offshore development team. The analyst will track support calls, analyze root causes, and escalate critical issues as necessary to ensure timely resolutions.
