This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Technical Support Analyst
$48,859 - $54,080/Yr
Internal Data Resources - Fort Worth, TX
posted about 2 months ago
Full-time - Entry Level
Remote - Fort Worth, TX
Professional, Scientific, and Technical Services
About the position
The Technical Support Analyst role at Internal Data Resources involves providing comprehensive technical support to users, primarily in the healthcare sector. This position is ideal for individuals who are tech-savvy and enjoy problem-solving in a fast-paced environment. The analyst will be responsible for addressing hardware and software issues, documenting customer requests, and collaborating with team members to resolve complex technical challenges.
Responsibilities
- Provide technical support to the client's team, addressing both hardware and software issues.
- Document and respond to customer requests, ensuring accurate and timely resolutions.
- Monitor work queues to ensure work requests are handled promptly.
- Collaborate with other team members, development, and technical staff on complex issues.
Requirements
- Minimum of 4 years of relevant IT experience in a large environment.
- Proficiency in Windows 10, Microsoft Office 365, and Windows Active Directory.
- Experience with ticketing systems, preferably ServiceNow.
- Strong understanding of networking principles.
- Excellent troubleshooting skills and ability to communicate technical information to non-technical users.
- Must have a valid driver's license and reliable transportation.
Nice-to-haves
- Healthcare industry experience is a plus, but not required.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
