Technical Support Analyst

Congruex - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team. Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do. We are building tomorrow, together. Will you join us?

Responsibilities

• Assist Locators with the respective maps as needed
• Updating Street sheet
• Preparing Construction packages for subcontractors
• Documenting and assisting with Damage Claims
• Creating Labels, Printing Maps, Scanning Dailies, etc.
• Assist / prepare packages and contracts for Large Project meetings
• Creating Estimate maps for work expected to be completed
• Creating Final As-builts for the actual work performed
• Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes)
• Review all 'Business as Usual' dailies against P2 and design
• P2 Chatter and task management with Comcast
• Maintain many Smart sheet and other online excel spreadsheets

Requirements

• A positive can-do attitude and openness to trying things new ways
• GRIT values - Guts, Reliability, Innovation, and Teamwork
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Valid state-issued driver's license and/or dependable transportation to and from work (required)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Nice-to-haves

• Previous experience in the telecom, utility, construction, and/or engineering industry

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Program with a Company Match
• Free Wellness Resources & Marketplace Discounts
• Paid Maternity & Parental Leave
• Paid Basic Life Insurance & Voluntary Options