Technical Support Analyst

About the position

Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Perform functions such as diagnosing, updating, or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products. Apply problem solving and technical skills to effectively solve customer's question and/or technical challenges. Assist with terminal programming, operation, hardware and software support.

Responsibilities

• Provide technical support and service via phone or PC connection to clients in the payment card industry.
• Diagnose, update, or stage products and services.
• Support customer service with troubleshooting, researching, and training for proprietary products.
• Apply problem solving and technical skills to effectively solve customer questions and technical challenges.
• Assist with terminal programming, operation, hardware and software support.

Requirements

• High School degree with 1-2 years of experience in a related working field.
• Familiarity with credit card terminals, payment gateways, or POS systems.
• Basic website knowledge.
• Ability to communicate clearly.
• Efficiently respond to customer inquiries and maintain high customer satisfaction.
• Capable of working independently or with team members.
• Recognize when issues should be escalated to senior technical team or developers.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with payment card industry rules and regulations.
• Sound troubleshooting strategy under conditions of critical severity.

Nice-to-haves

• Knowledge with First Data and/or TSYS processing platforms.

Benefits

• Competitive compensation
• Health, Dental, and Vision insurance
• Paid Vacation
• 401(k)