Technical Support Consultant ** No Corp to Corp** California Resident Only On-site

$93,600 - $114,400/Yr

Novation Tek - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

About the position

Novation Tek Inc. is seeking two Technical Support Consultants to enhance the Service Desk's capacity in delivering tier 2 and tier 3 level support. The role involves providing expert-level technical assistance, resolving complex IT issues, and efficiently handling escalated service desk tickets. The consultants will contribute to the ongoing enhancement of IT service delivery, requiring hands-on knowledge and experience with various IT tools and services.

Responsibilities

• Enhance Service Desk's capacity in delivering tier 2 and tier 3 level support.
• Provide expert-level technical assistance for complex IT issues.
• Efficiently handle escalated service desk tickets.
• Contribute to the ongoing enhancement of IT service delivery.
• Manage and administer Microsoft 365 services including Teams, Intune, Exchange Online, SharePoint, OneDrive, and Microsoft Bookings.
• Utilize NinjaOne for remote monitoring and management of devices.
• Provide remote support using Splashtop and manage remote access policies.
• Manage service desk workflows and ensure SLA compliance using ticketing systems.

Requirements

• Minimum of 6 years of experience in IT service management.
• At least 3 years of experience in a lead capacity.
• 3 years of Full-Time Equivalent (FTE) experience in administration of Microsoft 365 Services.
• Experience with user licensing management in Microsoft 365.
• Experience with Teams administration and troubleshooting.
• Configuration and management of device compliance policies using Intune.
• Administration of Exchange Online and troubleshooting email delivery issues.
• Management of SharePoint sites and resolving access issues.
• Support for OneDrive for Business and troubleshooting synchronization issues.
• Administration of Microsoft Bookings and resolving booking issues.
• Experience with Microsoft Defender for Endpoint administration.
• 3 years of FTE experience in NinjaOne for remote monitoring and management.
• 3 years of FTE experience in Splashtop for remote desktop solutions.
• Strong understanding of IT service management tools and ticketing systems.

Benefits

• Competitive hourly pay between $45 - $55.
• Work-life balance as a core value.
• Supportive work environment that values employee contributions.