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Technical Support Coordinator
$38,480 - $38,480/Yr
Belcan - Mason, OH
posted about 2 months ago
Full-time
Mason, OH
Professional, Scientific, and Technical Services
About the position
The Technical Support Coordinator role at Belcan involves providing remote deskside support for store systems, focusing on troubleshooting and assisting with application installations and system configurations. The position requires strong technical knowledge of Microsoft Windows and PC hardware, along with excellent customer service skills, particularly in a retail environment.
Responsibilities
- Provide remote deskside support for store systems.
- Troubleshoot application installations and Windows machine configurations.
- Assist with basic hardware and software troubleshooting.
- Utilize strong empathy skills to support users effectively.
Requirements
- Basic technical knowledge of Microsoft Windows.
- Ability to troubleshoot application installs and system configurations.
- Basic knowledge of PC hardware, including CPU and monitor connectivity.
- Strong troubleshooting skills for hardware and software applications.
Nice-to-haves
- Retail background preferred.
- Strong empathy skills.
