Technical Support Engineer 1 (not IT related) - Parker Aerospace

Parker Hannifin - Barberton, OH

Full-time - Entry Level

Barberton, OH

Machinery Manufacturing

About the position

Parker Aerospace, a leading producer in the aerospace industry, is seeking a Technical Support Engineer 1 to join our team in Akron, OH. This role is not IT-related and focuses on building positive relationships with customers by providing solutions to technical issues for in-service aircraft model programs, particularly during their entry-into-service phase. The Technical Support Engineer will perform design improvements on existing products under the guidance of more experienced engineers, ensuring that our customers receive the highest level of support and reliability. In this position, you will be responsible for applying standard engineering principles, theories, concepts, and techniques to solve a variety of problems. This includes utilizing the applicable component maintenance manual (CMM) as a reference for troubleshooting and design changes. You will engage in root cause corrective action investigations and develop troubleshooting tools for maintenance, playing a vital role in the ongoing customer feedback process. The assignments you undertake will be moderately complex and guided by established precedents, requiring you to match available methodologies and support functions with specific assignments. The Technical Support Engineer will work closely with cross-functional teams, including engineering departments, metallurgists, program managers, warranty managers, and quality assurance personnel. You will interface daily with your manager and customer support representatives, ensuring effective communication and collaboration. Your ability to organize, interpret, and report results with minimal guidance will be essential, as will your capacity to lead solutions to open-ended problems. This role offers a unique opportunity to contribute to the success of our products and services while enhancing your technical expertise in the aerospace sector.

Responsibilities

• Provide solutions to technical issues for in-service aircraft model programs, especially during entry-into-service.
• Perform design improvements of existing products under supervision.
• Conduct root cause corrective action investigations.
• Develop troubleshooting tools for maintenance.
• Organize, interpret, and report results with minimal guidance.
• Collaborate with cross-functional teams to solve problems involving product deficiencies and design changes.
• Interface with various departments and customer support representatives to ensure effective communication and problem resolution.

Requirements

• Bachelor's degree in Engineering or a related field.
• Strong understanding of engineering principles and techniques.
• Ability to apply standard industry techniques to solve engineering problems.
• Knowledge of plant operations and ability to integrate services from other groups.
• Effective communication skills to work with cross-functional teams.

Nice-to-haves

• Experience in the aerospace industry or related fields.
• Familiarity with component maintenance manuals (CMM).
• Previous experience in customer support or technical support roles.

Benefits

• Competitive vacation and 13 paid holidays.
• 401(k) with a 5% matching contribution with immediate investing.
• Competitive annual bonus incentive plan.
• Health and dental options effective day 1.