Unclassified - Palo Alto, CA
posted 4 months ago
The Technical Support Engineer will play a crucial role in providing post-sales support for our clients, ensuring that they have a seamless experience with our technology solutions. This position is essential for maintaining customer satisfaction and loyalty, as the engineer will be responsible for troubleshooting and resolving technical issues related to messaging and email traffic. The ideal candidate will possess a thorough understanding of these areas and will be able to communicate effectively with clients to guide them through any challenges they may face. In this dynamic and stable organization, the Technical Support Engineer will be part of a team that automatically analyzes billions of data points to enhance our service offerings. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality support. The engineer will also need to be familiar with TCP/IP and other internet protocols, as well as have a foundational knowledge of programming languages such as C and C++. The position offers a competitive salary of up to $80K and comes with great benefits. Candidates should be prepared to travel as needed to support client engagements and ensure that our solutions are effectively implemented and maintained. This is an exciting opportunity for individuals looking to grow their careers in a well-known and respected engineering services company.