Technical Support Engineer 2 - New York

$70,000 - $96,000/Yr

Datadog - New York, NY

Full-time - Entry Level

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Support Engineer 2 at Datadog plays a crucial role in ensuring customer satisfaction by providing expert technical support and education on the Datadog platform. This position involves engaging with customers through various channels to resolve technical issues, conducting product demonstrations, and collaborating with internal teams to enhance product offerings based on customer feedback. The role is designed for individuals who are passionate about technology and eager to contribute to a dynamic team in a hybrid work environment.

Responsibilities

• Engage with customers via multiple channels to identify and resolve technical support requests.
• Reproduce technical issues and explore Datadog's 600+ integrations.
• Become demo certified and lead a three-pillar demo to customers.
• Participate in product conversations with internal teams based on client feedback.
• Train as a specialist in one or more Datadog product areas.

Requirements

• 2+ years of experience in multi-channel technical support at a SaaS company.
• Experience using Zendesk, Jira, Confluence, or similar software.
• Technical troubleshooting and/or programming experience.
• Self-motivated and detail-oriented with a desire for continuous learning.
• Effective written and verbal communication skills.
• Basic knowledge of Linux.

Nice-to-haves

• Experience with programming languages.
• Familiarity with cloud technologies.

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development and product training
• Inclusive company culture with Community Guilds and Inclusion Talks