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The Technical Support Engineer (A/V Tech) at CrossCountry Mortgage is responsible for providing advanced technical support related to software, hardware, network, and audio/visual technologies. This role involves diagnosing and resolving complex technical issues, configuring and maintaining audio/visual systems, and ensuring effective communication of technical information to non-technical stakeholders. The position is crucial for supporting both internal teams and external customers, contributing to the overall efficiency and effectiveness of the company's operations.