Technical Support Engineer (Adabas & Natural)

$75,000 - $86,000/Yr

0150 Software AG USA Inc - Denver, CO

Full-time - Entry Level

Remote - Denver, CO

1,001-5,000 employees

About the position

The Technical Support Engineer will be part of Software AG's Global Support team, providing essential technical support to customers utilizing Software AG technology in mission-critical business implementations. This role focuses on ensuring customer satisfaction through prompt and professional assistance, problem-solving, and collaboration with various teams to address technical issues effectively.

Responsibilities

• Provide professional, courteous, and prompt technical support to customers and internal staff.
• Research technical issues using problem-analysis techniques and knowledge base research.
• Demonstrate initiative in acquiring and improving product skills on Software AG products and platforms.
• Develop experience by installing, testing, and using software products, and attending training classes.
• Help improve the customer self-service knowledgebase by creating and publishing technical articles.
• Set up specialized technical environments to reproduce problems as needed.

Requirements

• Bachelor's degree in Computer Science or equivalent working experience.
• Strong problem-solving skills and the ability to find solutions for complex issues.
• Team player with a commitment to customer satisfaction.
• Proficient in English, both written and verbal; knowledge of Spanish is a plus.
• Knowledge of z/OS or Windows/Linux operating systems.
• Familiarity with one or more DBMS, such as Oracle, MS SQL Server, or Adabas.
• Proven diagnostic and debugging skills.
• Excellent interpersonal and written communication skills.
• Ability to balance multiple priorities and recognize potential impacts.

Nice-to-haves

• Knowledge of Software AG products is a strong plus.

Benefits

• Company paid Holidays, Sick Leave, and Vacation time.
• Paid Family Leave and other leaves of absence.
• Community Service Day.
• Medical, Dental, Vision, FSA/HSA, Life Insurance, and Pet Insurance.
• 401(k) Plan with up to 5% employer match.
• Wellness Program.
• Hybrid Working Model allowing remote workshare of up to 60%.
• One-time hybrid work payment for home office setup.
• Employee Assistance Program for support during personal challenges.