Technical Support Engineer - E-Commerce Parts
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About The Position
New Way Trucks is a family-owned company spanning three generations. We combine family values with cutting-edge technology to deliver excellence in heavy manufacturing. We are a company with small-town values and a Global impact. New Way is the largest private refuse equipment manufacturer in North America with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. Currently we are seeking a Parts Data and E-Commerce Specialist to join our team and be an essential part of our manufacturing team. This person will support the parts department by focusing on the end user functionality of electronic sales tools and technical details of products to streamline and efficiently manage the repair and replacement parts cycle. The position will serve as liaison between the Sales, Engineering, and Manufacturing departments to effectively support and maintain the Parts e-Commerce sales platform from an engineering and sales perspective. This position assists stakeholders throughout the value chain by providing technical support to the customer service team, conducting research for parts needs, and maintaining essential documentation and systems within the parts department. This position reports to the Parts Manager.
