Technical Support Engineer Graduate

$53,600 - $122,800/Yr

Hewlett Packard Enterprise - Alpharetta, GA

Full-time - Entry Level

Hybrid - Alpharetta, GA

Computer and Electronic Product Manufacturing

About the position

The Technical Support Engineer Graduate role at Hewlett Packard Enterprise (HPE) is designed for recent graduates to provide technical support for NonStop systems technologies. This hybrid position requires working 2-3 days per week from an HPE office, focusing on resolving complex technical issues for a global customer base. The role emphasizes professional development and offers opportunities to grow within the company while contributing to mission-critical solutions.

Responsibilities

• Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions.
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement.
• Developing strategies and procedures to improve performance of customer environments.
• Performing root cause analysis and providing post incident reports.
• Applying subject matter knowledge to solve complex technical problems.

Requirements

• Completed Bachelor's Degree in Computer Science, Software Engineering or related field.
• Proficient verbal and written communication skills in languages to be supported.
• Troubleshooting skills in a technical environment.
• Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products.
• Experience with basic programming languages (Python, C++, etc.).

Nice-to-haves

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

Benefits

• Health & Wellbeing benefits for team members and their loved ones.
• Personal & Professional Development programs to help reach career goals.
• Diversity, Inclusion & Belonging initiatives to celebrate individual uniqueness.