Technical Support Engineer (Hybrid, Denver)

$80,000 - $90,000/Yr

Dynatrace - Denver, CO

Full-time - Entry Level

Denver, CO

Publishing Industries

About the position

As a Technical Support Engineer at Dynatrace, you will play a crucial role in customer support and success by troubleshooting the Dynatrace platform across various technical environments and programming languages. This position offers continuous learning opportunities in technology and aims to foster a passion for problem-solving and innovation.

Responsibilities

• Troubleshoot the Dynatrace platform for clients in various technical environments.
• Provide support for enterprise applications and resolve technical challenges.
• Communicate effectively with clients and team members regarding technical issues and solutions.
• Collaborate with colleagues to exchange knowledge and suggest product improvements.

Requirements

• 1+ years of related technical work experience supporting/developing Python or other OOPL based applications.
• Bachelor's degree or relevant technical related experience or training.
• 1+ years of experience working with SaaS applications and infrastructure technologies.

Nice-to-haves

• 3+ years of related technical work experience supporting/developing Python based applications.
• Experience with software support and troubleshooting.
• Knowledge of Python frameworks (i.e. Django, Flask, etc.).
• Experience writing and debugging complex Python applications.
• Exposure to Java (JMX and PMI), .NET Development, or other programming languages.
• Experience with database technologies (MS SQL, Oracle, IBM DB2).
• Exposure to Prometheus scraping and SNMP.
• Experience with network troubleshooting.
• Relevant industry certification with a focus on Python.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) plan with company matching
• Paid time off (PTO)