Stage 4 Solutions - Orlando, FL
posted 4 months ago
We are looking for an experienced Technical Support Engineer to join our team at a large, global B2B Software company. This role is crucial as it involves managing and resolving challenging technical issues for our ServiceNow partners and customers. The position is designed for a 12-month project, with the possibility of extension or conversion to a full-time employee. The work schedule is 40 hours per week, and it is a hybrid role requiring 2-3 days per week onsite in Orlando, FL. The Technical Support Engineer will be expected to work from 8 am to 5 pm EST, with the flexibility to adjust to schedule changes, including evening and weekend shifts, as well as holidays when necessary. This role is a W2 employee position with Stage 4 Solutions, which includes health benefits and a 401K plan. In this position, you will be responsible for providing guidance on prioritizing and creating efficient workflows to manage workload effectively. You will maintain excellent queue and case management skills, perform case quality checks to ensure that cases are progressing appropriately, and learn and deliver training on new products. Additionally, you will actively engage in cross-functional collaboration with internal stakeholders, including Engineering, Product Success, and Readiness managers, to enhance the product. Your technical expertise in assigned areas of product functionality will be vital in assisting customers and ensuring a high level of service quality.