Technical Support Engineer II, Amazon Robotics

$81,400 - $182,000/Yr

Amazon - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Support Engineer II at Amazon Robotics plays a crucial role in enhancing system efficiencies through advanced technologies. This position requires a blend of technical expertise and customer-facing skills to support the Amazon Robotic Fulfillment Systems. The ideal candidate will be proactive, detail-oriented, and passionate about troubleshooting and operational support, working collaboratively with international teams to drive innovation in robotic systems.

Responsibilities

• Support and foster a culture of inclusion
• Manage large scale technical projects with high attention to detail
• Maintain and/or create policies, procedures and processes when needed
• Proactively identify opportunities for long term and repeatable solutions
• Participate in hiring, training, and development of others
• Manage network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• Provide support for Windows, Mac, or Linux Operating systems and proactive maintenance
• Responsible for on-call duties in a rotation with other team members
• Document known solutions in the form of knowledge base articles
• Demonstrate a passion for learning new technologies and processes

Requirements

• Bachelors degree or equivalent work experience
• 2+ years of software development or technical support experience
• 2+ years of managing technically complex large and small scale projects
• 1+ years managing and supporting Windows, Linux and macOS operating environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

Nice-to-haves

• Ability to manage multiple high-priority tasks simultaneously
• Demonstrable problem-solving and analytical skills
• Interpersonal and customer-facing skills, with the ability to discuss complex technical issues with software, operations, and leadership teams
• An understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix/Python Shell Scripting skills
• Experience in a fulfillment or logistics environment
• Experience with hardware and solutions troubleshooting
• Knowledge and/or working experience with networking and Product IT management

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan