Technical Support Engineer II

$41,995 - $112,590/Yr

Oracle - Springfield, MO

Full-time - Entry Level

Springfield, MO

Publishing Industries

About the position

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world-class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. As a Technical Support Engineer in the Oracle Health Immediate Response Center, you will be part of the "ER" for our customers who provide patient care around the world. Your primary task will be to provide mission-critical incident management support to Oracle Health customers. You will perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation, you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.

Responsibilities

• Provide technical and customer support for healthcare providers via phone using troubleshooting skills and tooling.
• Collect and review logging for customer issues.
• Review proactive monitoring to correlate alerting to customer issues.
• Reviewing and collecting information for technical investigation through capturing logging, querying database tables, etc.
• Collaborate with other engineers within the Immediate Response Center along with product teams across Oracle Health.
• Prioritize work queue based on severity and urgency balanced with customer and business needs.

Requirements

• U.S. Citizenship on U.S. soil is required.
• At least 4 years total combined completed higher education and/or related work experience including: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
• Candidate must be willing to work a 554 style shift working the hours of 7AM - 7PM Central Time.
• Experience providing phone based customer/technical support.
• At least 2+ years experience in Application Support.
• Good Knowledge and hands on experience with Linux (command-line) and SQL.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance