Technical Support Engineer Intern (Summer 2025)

Cloudflare - Austin, TX

Full-time - Intern

Austin, TX

Professional, Scientific, and Technical Services

About the position

As a Technical Support Engineer Intern at Cloudflare, you will engage directly with customers to solve complex technical problems while collaborating with cross-functional teams. This role offers hands-on experience with Cloudflare's products and a chance to deepen your understanding of internet technologies, all while developing valuable technical and professional skills.

Responsibilities

• Fulfill support requests by communicating with Cloudflare customers via chat, email, phone
• Collaborate with senior engineers to analyze and troubleshoot customer issues
• Track support requests using our ticketing system
• Participate in team meetings to discuss and share feedback
• Help create and update technical documentation and run books
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Requirements

• Self-driven and capable of learning new technologies/systems/features with some guidance
• Fundamental understanding of how the Internet works (OSI Model)
• Experience using Linux
• Experience in command line and tools, including curl, dig, traceroute, openssl and git
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
• Awareness of what DNS, SSL/TLS and HTTP is and how these function
• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
• Currently pursuing an undergraduate degree in a Computer Sciences or related field
• Must be able to work 40 hours a week
• Must be able to commit to a 12 week program

Nice-to-haves

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Familiarity with Cloudflare and having a site actively using the platform
• Fluency in Mandarin, Spanish, and Portuguese

Benefits

• Hands-on experience with Cloudflare's products
• Opportunities to develop technical and professional skills
• Job shadowing experiences to explore different roles within the company