Technical Support Engineer, Machine Learning
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About The Position
As a Technical Support Engineer at Tecton, you will play a crucial role in ensuring clients can seamlessly utilize the company's machine learning operations (MLOps) platform. Your primary focus will be on providing expert technical assistance and troubleshooting guidance to customers, addressing any issues they encounter. This role requires deep product knowledge, proficiency in relevant technologies, and strong communication skills to assist customers from various technical backgrounds. Additionally, you will monitor platform performance, collaborate with internal teams to implement solutions, and create knowledge base materials to empower customers in optimizing their use of Tecton's platform.
