Technical Support Engineer (Middleware) - Corporate Architecture

OREGON EMPLOYMENT DEPARTMENT - Salem, OR

Part-time - Entry Level

Salem, OR

About the position

The Technical Support Engineer (Middleware) role at Oracle involves providing post-sales technical assistance to customers, ensuring successful implementation of Oracle products. This position focuses on diagnosing and resolving technical issues while acting as a customer advocate, collaborating with various internal teams to enhance customer satisfaction and support successful deployments.

Responsibilities

• Deliver post-sales technical assistance to customers using Oracle products.
• Diagnose and resolve technical issues related to Oracle products.
• Address non-technical inquiries through phone and electronic communications.
• Build and maintain relationships with customers to understand their needs.
• Provide advice and assistance to internal Oracle teams on customer situations and complex issues.
• Use automated technology to diagnose, document, and remotely resolve customer issues.
• Manage customer expectations and ensure timely delivery of high-quality resolutions.
• Educate customers on the problem-solving process.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, Mathematics, or other Engineering disciplines.
• Some understanding of Cloud technologies, Machine Learning (ML), and Artificial Intelligence (AI).
• Ability to work independently and collaboratively with other teams.

Nice-to-haves

• Experience with Oracle products and services.
• Familiarity with customer support processes and tools.