Leica Microsystems - Vista, CA
posted 3 months ago
The Technical Support Engineer for Leica Biosystems is a pivotal role within our organization, responsible for delivering exceptional technical support to both internal and external customers across our Digital Pathology Portfolio. This position is part of the Technical Support Team within Service Operations and will be based onsite at either our Deer Park, IL or Vista, CA locations. As a member of this team, you will report directly to the Technical Support Manager for North America. Your primary responsibility will be to provide global first-class technical support through various channels including phone, email, and chat applications. You will be tasked with remotely troubleshooting and resolving customer complaints related to our leading-edge digital pathology products. In this fast-paced environment, you will have the opportunity to independently analyze and assess customer technical concerns, leveraging your high-level IT and applications expertise. This role requires a deep understanding of the software, hardware, and applications associated with our instrumentation and products. You will be expected to diagnose issues and recommend solutions to improve the first-time fix rate and turnaround time for our customers. Your contributions will directly impact customer satisfaction and the overall efficiency of our service organization, making every moment count in the realm of cancer diagnostics.