Technical Support Engineer / Performance Support Engineer

$93,600 - $95,680/Yr

Collabera - San Diego, CA

Full-time

San Diego, CA

Professional, Scientific, and Technical Services

About the position

The Technical Support Engineer / Performance Support Engineer role involves troubleshooting complex technical issues, providing support for relational databases, and ensuring optimal performance of web applications. The position requires strong communication skills to articulate solutions to high-value customers and a commitment to quality customer service.

Responsibilities

• Troubleshoot difficult technical issues effectively.
• Diagnose performance degradation in applications and databases.
• Work collaboratively in a team environment and independently when required.
• Communicate solutions to complex technical problems clearly to customers.
• Manage time effectively to meet customer needs, including working evenings and weekends.

Requirements

• Strong experience with relational databases such as MySQL and Oracle.
• Proficiency in Java and one or more scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
• Advanced knowledge of Unix/Linux systems.
• Understanding of web application stack components.
• Experience in diagnosing performance issues and database tuning.
• Excellent written and verbal communication skills.
• Strong personal commitment to quality and customer service.
• Ability to work with high-value customer administrators and developers.
• Excellent time management skills.
• Basic understanding of networking and system administration.