Juniper Networks - Herndon, VA
posted 3 months ago
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. As a Staff Technical Support Engineer with Top Secret w/ SCI Clearance, you will provide high-level technical guidance and support on Juniper products, focusing on networking and system administration. This role demands a strong understanding of Linux administration, networking, and virtualization. You will apply your extensive experience and work independently as part of a team to support our Federal customers. Your primary responsibility will be to provide technical support for Juniper products in data centers, routing, and security. You will take ownership of high-priority or sensitive customer issues, ensuring prompt network services restoration and issue resolution to the customer's satisfaction by using a systematic problem-solving approach. In this position, you will troubleshoot and resolve complex technical issues, provide technical support to users, and participate in customer conference calls and face-to-face meetings to discuss technical issues. You will also develop and maintain skills in your core products and technologies, contributing to technical documentation such as White Papers, Knowledge Base articles, and Troubleshooting Guides for both internal and external use. Sound documentation of technical support issues using available tools is essential. You will be expected to develop a "Can-Do" attitude and suggest ways to improve team performance and increase customer satisfaction.