Technical Support Engineer, Staff (Top Secret w/ SCI Clearance) - GC1011521

$108,900 - $166,980/Yr

Juniper Networks - Herndon, VA

Full-time - Mid Level

Herndon, VA

Merchant Wholesalers, Durable Goods

About the position

The Staff Technical Support Engineer will provide high-level technical guidance and support for Juniper products, focusing on networking and system administration. This role requires a strong understanding of Linux administration, networking, and virtualization, and involves working independently as part of a team to support federal customers. The position demands a proactive approach to problem-solving and customer satisfaction, with responsibilities including troubleshooting complex technical issues and contributing to technical documentation.

Responsibilities

• Primarily provide technical support for Juniper Products in datacenter, routing, and security.
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach.
• Troubleshoot and resolve complex technical issues.
• Provide technical support to users.
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues.
• Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve.
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use.
• Sound documentation of technical support issues using the available tools is an essential element of the role.
• Develop a 'Can-Do' attitude and suggest ways to improve the team performance and increase customer's satisfaction.

Requirements

• US citizenship
• Active Top Secret Security Clearance
• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent)
• 5+ years of working experience in a system administration or networking role.
• 5+ years supporting customers on site and via phone, able to support complex and high profile customer base.
• Extensive working experience with Linux and system administration/virtualization.
• Strong communication skills, including influencing and collaboration skills.
• Strong operating and troubleshooting knowledge across system administration (Linux, Windows, virtualization), routing, switching or security technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM), Switching or firewall technologies.
• Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP).
• Working experience with traffic generators and network protocols analysis tools.
• Practical knowledge of L1/L2 technologies: Ethernet, SONET/SDH, ATM, Frame Relay.
• Strong problem solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

Nice-to-haves

• Knowledge of Network management skills SNMP, XML, LDAP, COPS
• Unix administrator skills
• QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection
• Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing)
• Secure Management (SSL, SSH)

Benefits

• Medical benefits
• 401(k) eligibility
• Vacation
• Sick time
• Parental leave