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Juniper Networksposted 2 months ago
$108,900 - $166,980/Yr
Full-time • Mid Level
Herndon, VA
Computer and Electronic Product Manufacturing

About the position

The candidate will provide a high level technical guidance and support on Juniper products with an emphasis in networking and system administration. You will have a strong understanding of Linux administration, networking, and virtualization. This is where you will be able to apply your extensive experience and work independently as part of a team to support our Federal customers.

Responsibilities

  • Primarily provide technical support for Juniper Products in datacenter, routing, and security.
  • Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach.
  • Troubleshoot and resolve complex technical issues.
  • Provide technical support to users.
  • Participate in customer conference calls and/or face to face customer meetings to discuss technical issues.
  • Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve.
  • Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use.
  • Sound documentation of technical support issues using the available tools is an essential element of the role.
  • Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction.

Requirements

  • US citizenship
  • Active Top Secret Security Clearance
  • Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent)
  • 5+ years of working experience in a system administration or networking role.
  • 5+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
  • Extensive working experience with Linux and system administration/virtualization.
  • Strong communication skills, including influencing and collaboration skills, are a must.
  • Strong operating and troubleshooting knowledge across one or more of the following: system administration (Linux, Windows, virtualization), routing, switching or security technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM), Switching or firewall technologies.
  • Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP).
  • Working experience with traffic generators and network protocols analysis tools.
  • Practical knowledge of L1/L2 technologies: Ethernet, SONET/SDH, ATM, Frame Relay.
  • Strong problem solving skills, applicable to large and complex network scenarios.
  • Strong customer management and customer service skills.
  • Excellent presentation skills.

Nice-to-haves

  • Knowledge of network management skills SNMP, XML, LDAP, COPS
  • Unix administrator skills
  • QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection
  • Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing)
  • Secure Management (SSL, SSH)

Benefits

  • Medical benefits
  • 401(k) eligibility
  • Vacation
  • Sick time
  • Parental leave
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