New Relic - Atlanta, GA
posted 4 months ago
As a New Relic Support Engineer, you will be at the forefront of customer interaction, providing unparalleled support and assistance to our clients as they navigate through complex technical issues. Your role is pivotal in ensuring that our customers feel valued and supported, especially during challenging times. You will be part of a dynamic team that prides itself on its deep knowledge of New Relic products, and you will have the opportunity to continuously enhance your skills through ongoing training and development. This position is fully remote, allowing you to work from the comfort of your home while collaborating with other Support Engineers to creatively and passionately address customer concerns. In this role, you will collaborate across various teams to tackle intricate technical problems that customers face with our product suite. You will work closely with our software engineering teams to resolve advanced customer issues, ensuring that our clients receive timely and effective solutions. Your responsibilities will also include supporting New Relic customers with installation, configuration, and data exploration requests, acting as an advocate for their needs within our Product Organization. By providing feedback on feature requests and bugs, you will play a crucial role in enhancing the overall customer experience with the New Relic platform. Your insight and creativity will be essential in identifying recurring or systemic problems, allowing you to suggest innovative solutions that improve our services. We are committed to fostering a culture of learning and growth, and you will have ample opportunities to advance your skills and knowledge of our products and capabilities. This position is ideal for someone who is passionate about customer service and eager to contribute to a team that values collaboration and continuous improvement.