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Tier I Support Engineer will provide basic technical support to customers via phone, email, CRM system and occasionally onsite. Possess a basic understanding of the organization's products and services. Candidate will work within a tiered technical support structure and be able to effectively communicate with team members. You will need to be self-motivated, organized and self-driven to learn as well as able to communicate with your team in person and remotely. In your daily duties, you will be first line communicating with customers, open tickets as needed, discuss upgrades and escalate cases to higher tiers. This position is required to be onsite at our Lincoln, NE or Wilmington, DE office 3 days a week.
