New Relic - Baltimore, MD
posted 3 months ago
As a Technical Support Engineer at Relic, you will be at the forefront of customer interaction, providing unparalleled support and assistance to our clients as they navigate through complex technical issues. Your role is pivotal in ensuring that our customers feel valued and understood, especially when they encounter challenges with our products. You will be part of a dynamic team that prides itself on its deep knowledge of our offerings, and you will have the opportunity to continuously enhance your skills through ongoing training and development. This position is fully remote, allowing you to work from the comfort of your home while collaborating with colleagues across various locations. In this role, you will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills. You will be responsible for identifying recurring or systemic problems and suggesting innovative solutions to address them. Your insights will not only help resolve immediate customer concerns but also contribute to the overall improvement of our product suite. You will work closely with our software engineering teams to resolve advanced customer issues, ensuring that our clients receive timely and effective solutions. Your responsibilities will include supporting Relic customers by resolving various installation, configuration, and data exploration requests. You will act as an advocate for our customers, providing valuable feedback to our Product Organization regarding feature requests and bugs that can enhance the customer experience. This role is not just about troubleshooting; it’s about building relationships and ensuring that our customers feel supported and appreciated throughout their journey with Relic.