Technical Support Engineer
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About The Position
For our regional North America Technology organization in the SGRE Onshore business unit, we are currently seeking highly talented and motivated candidates for a Technical Support Engineer position who will be responsible for heavy lifting support-related cases, act as an interface with internal & external customer, aiming to resolve technical requests and identify the requests to be escalated to Global technical teams. The goal of the service is to impact positively on the operation and maintenance tasks by providing quick efficient and effective solutions. This objective is achieved by reducing the time that internal and external customers are waiting for a response (engineering statement, instruction, containment actions…) and by minimizing the resolution time related to an incident. For some cases, it is expected to provide on-site support, when needed. The position requires up to 25% travel. Relocation will not be offered for this role.
