Technical Support Engineer

Dynamic Network Factory • Hayward, CA

142d

About The Position

Dynamic Network Factory, a high-end storage manufacturing company, has openings for a tech support/system and storage administration. You will provide technical support to customers who are working to implement new storage solutions/Server and solve other storage network related issues including test and repair storage devices such as SAN, NAS, and DAS at our headquarters facility in Hayward.

Requirements

• Experience with File System Architecture (FAT, EXT2/3, UFS)
• Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux, Unix Solaris or FreeBSD)
• Good understanding of Server PC Architecture
• Good working knowledge of Networking
• Experience working within an Enterprise IT Support environment
• Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
• Excellent understanding of Network Attached Storage (NAS)
• Good working knowledge of NAS protocols (CIFS, SMB, NFS)
• Understanding of Storage Hardware Architecture (Partitioning / RAID)
• Experience configuring SAN Storage Arrays
• Experience with Microsoft Cluster Services (MSCS)
• Working knowledge of backup software (EMC Networker, Veritas Net Backup, Tivoli Storage Manager, Backup Exec)
• Working knowledge of backup hardware: Tape and Disk
• Excellent interpersonal skills
• Strong in spoken and written English
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Nice To Haves

• Experience with data recovery

Responsibilities

• Respond to customer inquiries, primarily by telephone and e-mail
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries, develop and review content for knowledgebase

What This Job Offers

• Job Type: Full-time
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree