Dynamic Network Factory - Hayward, CA
posted 2 days ago
Full-time
Hayward, CA
Miscellaneous Manufacturing
About the position
Dynamic Network Factory, a high-end storage manufacturing company, has openings for a tech support/system and storage administration. You will provide technical support to customers who are working to implement new storage solutions/Server and solve other storage network related issues including test and repair storage devices such as SAN, NAS, and DAS at our headquarters facility in Hayward.
Responsibilities
- Respond to customer inquiries, primarily by telephone and e-mail
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Document all technical inquiries, develop and review content for knowledgebase
Requirements
- Experience with File System Architecture (FAT, EXT2/3, UFS)
- Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux, Unix Solaris or FreeBSD)
- Good understanding of Server PC Architecture
- Good working knowledge of Networking
- Experience working within an Enterprise IT Support environment
- Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
- Excellent understanding of Network Attached Storage (NAS)
- Good working knowledge of NAS protocols (CIFS, SMB, NFS)
- Understanding of Storage Hardware Architecture (Partitioning / RAID)
- Experience configuring SAN Storage Arrays
- Experience with Microsoft Cluster Services (MSCS)
- Working knowledge of backup software (EMC Networker, Veritas Net Backup, Tivoli Storage Manager, Backup Exec)
- Working knowledge of backup hardware: Tape and Disk
- Excellent interpersonal skills
- Strong in spoken and written English
- B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Nice-to-haves
- Experience with data recovery
