Howard Hughes - Honolulu, HI
posted 5 months ago
The Technical Support Engineer at The Howard Hughes Corporation plays a crucial role in providing end-user support for approximately 75 dispersed end users and executives across the corporate and sales offices in Hawaii. This position is not just about troubleshooting; it encompasses a wide range of responsibilities that ensure the smooth operation of IT services within the organization. The ideal candidate will embody a customer-first philosophy, striving to deliver exceptional service and support to all users. This role requires a blend of technical expertise and interpersonal skills, as the engineer will be the first point of contact for IT-related issues and will work closely with various teams to maintain the office's server and network infrastructure. In this position, you will be responsible for both in-person and remote support for all Ward employees' laptops, phones, tablets, and computers. This includes having a solid understanding of hardware setup and troubleshooting for Microsoft Windows 10/11 and Apple OS systems. You will respond to Helpdesk tickets for the Ward office and other locations, ensuring adherence to all Service Level Agreement (SLA) requirements. Additionally, you will document new processes and identify pain points to develop workflows in collaboration with the IT Manager. Your role will also involve supporting AV equipment for presentations and executive guest needs, assisting with device provisioning and account administration for onboarding and offboarding staff requests, and ensuring compliance with infrastructure security processes. The ability to adapt to fast-changing tasks and prioritize requests is essential, as is the understanding of basic LANs, WANs, and Wireless Networks. Attention to detail and a commitment to producing high-quality work within deadlines are critical attributes for success in this role. A positive attitude and strong work ethic will further enhance your performance and contribution to the team.