At Confluent, we are at the forefront of data streaming technology, enabling organizations to leverage the power of continuously flowing data. As a Technical Support Engineer, you will play a crucial role in helping our customers navigate and resolve a variety of issues related to their Confluent deployments. This position is ideal for self-motivated individuals who thrive on challenges and are eager to contribute to the growth of our innovative data streaming platform. You will be part of a dynamic team that values diversity and encourages personal and professional growth. Your contributions will not only help our customers succeed but will also shape the future of our company as we continue to expand our capabilities in the data infrastructure space. In this role, you will be responsible for working directly with customers to troubleshoot and resolve issues, ensuring they have a seamless experience with our products. You will also have the opportunity to contribute to process development within our small team, helping to establish best practices and a strong culture as we scale. Your insights will be invaluable as you communicate with our core engineering team, providing real-time feedback from the field to enhance our product offerings. Additionally, you will be involved in improving product documentation and creating knowledge base articles to support both customers and internal teams. This is a unique opportunity to work closely with the team behind Apache Kafka, gaining expertise in a technology that is transforming the way organizations utilize data.