New Relic - Annapolis, MD
posted 3 months ago
As a Technical Support Engineer at Relic, you will play a crucial role in ensuring our customers receive top-notch assistance with their technical issues. You will be the go-to expert on our products, providing support and guidance to customers who encounter challenges that they have never faced before. Your commitment to continuous learning and skill enhancement will be vital, as you will be working in a fast-paced and ever-evolving technical landscape. You will collaborate with fellow Support Engineers to creatively and passionately address customer concerns while also honing your technical abilities. In this position, you will utilize your insight and creativity to identify recurring or systemic problems, suggesting effective solutions to enhance our service delivery. Your responsibilities will include collaborating across teams to resolve complex technical issues related to our product suite, working closely with software engineering teams to tackle advanced customer problems, and supporting customers with various installation, configuration, and data exploration requests. You will also act as an advocate for our customers, providing valuable feedback to our Product Organization regarding feature requests and bugs that can improve the overall customer experience with the Relic platform. This role is designed for individuals who are passionate about customer satisfaction and possess a strong technical background. You will have the opportunity to advance your skills through ongoing training and development, ensuring that you remain at the forefront of our product capabilities and features.