Technical Support Engineer

Komodor - San Francisco, CA

Full-time

San Francisco, CA

About the position

As a Support Engineer at Komodor, you will play a pivotal role in transforming the way teams troubleshoot and manage Kubernetes environments. This position involves collaborating with customers and internal teams to solve complex technical problems while maintaining a customer-first approach. You will work closely with the Support Engineering Lead to build a strong global support function, making this a unique opportunity for someone passionate about technical challenges and leadership in a rapidly scaling startup.

Responsibilities

• Provide technical support for the Komodor Platform, Kubernetes, cloud infrastructure (AWS/GCP), and related technologies.
• Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, Databases, Datadog, GitHub, and cloud-native environments.
• Assist customers with understanding Komodor's platform and help them resolve Kubernetes challenges.
• Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues for both pre and post-sale customers.
• Maintain a high level of transparency and communication with customers, ensuring they are fully informed throughout the troubleshooting process.
• Work independently remotely, managing priorities and tasks with minimal supervision.
• Maintain White Glove service while maintaining KPIs.

Requirements

• 4-5 years of experience in a technical support or similar role.
• 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.).
• Basic SQL skills with the ability to query databases.
• Experience with Linux and comfortable working with the CLI.
• Strong troubleshooting and debugging skills in cloud-based applications and databases.
• Ability to read code to assist in debugging and troubleshooting.
• Some proficiency in coding skills.
• Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud.
• Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub.
• Excellent communication skills and a customer-first mindset.

Nice-to-haves

• Experience in a startup or fast-paced environment.
• Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes.
• Experience working across time zones in distributed teams.
• Experience setting up, troubleshooting, and maintaining SSO/SAML connections.
• Experience working with GitHub/HELM.

Benefits

• Competitive salary and benefits package.
• The opportunity to be the first team member, shaping the future of the support engineering team.
• A collaborative work environment with room for growth and learning.
• Flexibility and autonomy as part of a dev-first company.
• The chance to work on cutting-edge Kubernetes and cloud-native technologies.