Technical Support Engineer
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About The Position
Salesforce Inc. seeks a Technical Support Engineer in Bellevue, WA. The role involves leading the complete end-to-end customer experience, coordinating and resolving critical technical issues, and ensuring timely problem-solving for technical challenges and business issues. The candidate will demonstrate the ability to research, document, and prioritize customer issues, utilizing internal tools and escalation teams effectively while managing time in a fast-paced environment. The position also requires raising issues to Product Engineering when necessary, developing and maintaining technical expertise in assigned areas of product functionality, and providing peer mentorship to team members through a Swarming framework. Additionally, the role includes creating knowledge base materials aimed at operational efficiency and empowering the greater support community. Telecommuting is an option.
