Technical Support Engineer

About the position

For our regional North America Technology organization in the SGRE Onshore business unit, we are currently seeking highly talented and motivated candidates for a Technical Support Engineer position who will be responsible for heavy lifting support-related cases, act as an interface with internal & external customer, aiming to resolve technical requests and identify the requests to be escalated to Global technical teams. The goal of the service is to impact positively on the operation and maintenance tasks by providing quick efficient and effective solutions. This objective is achieved by reducing the time that internal and external customers are waiting for a response (engineering statement, instruction, containment actions…) and by minimizing the resolution time related to an incident. For some cases, it is expected to provide on-site support, when needed. The position requires up to 25% travel. Relocation will not be offered for this role.

Responsibilities

• Provide back office technical support for all main component exchanges (focus on SG4x/3x main bearings).
• Provide support to heavy lifts execution teams, problem solving to prevent project delays.
• Support with rapid risk assessments for process deviations, ensuring safe execution.
• Weekly coordination with stakeholders on forecasted exchanges, helping to optimize planning.
• Evaluate the options of improving procedures that can streamline the assembly process on site with a view of global implementation.
• Support with continuous improvement projects.
• Support with creation of work control packages.
• Ensure the latest revision of documents are available to site and organized in a logical user-friendly manner as per contract requirements.
• Coordinate activities for the validation of new work instructions including required resources, tooling, materials, and consumables.
• Weekly review of all technical cases and follow up with Global functions on any open cases related to main bearing exchange activities.
• Assess heavy lifting operation and rigging plans.
• Escalate complex and wide-fleet technical issues through the Support process by using the organization’s case management tools.
• Demonstrate professionalism and show respect and understanding when supporting all members of the organization and our external customers.
• Provide remote support to on-site implementation PMs or field repair specialists.
• Identify process improvements including reduction of non-valued added operations, increased productivity opportunities and better safety practices.
• Lead regional investigations using root cause analysis and continuous improvement techniques.
• Collaboration with International teams and working in different company cultures which requires proven international experience and cross-cultural understanding.
• Provide technical support for Supply Chain and Quality Management activities for vendor qualification/evaluation as well as technical responses for material solution and dispositions.
• Document standardized business procedures and systems to support the operations team. This includes design reviews, product change management and unit configuration records.
• Responsible for multiple major projects of high complexity requiring forefront-of-the-field & innovative solutions.

Requirements

• A master or bachelor’s degree in Mechanical Engineering, or comparable qualification.
• Experience and working knowledge of rotative mechanical components.
• A minimal of 6-10 years of successful working experience in the wind turbines, and at least 2 years of which in an office engineering support role.
• Flexibility to adjust and thrive in an environment with changing requirements and priorities for multiple projects or assignments.
• Demonstrated ability to lead discussions on performance claims at wind turbine and park (wind farm) level with customers/owners.
• Experience leading root cause investigations to understand, contain and potentially solve incidents in a geared turbine.
• Strong analytical skills and problem-solve attitude.
• Familiarity with SAP, Teamcenter, and CAD tools is a plus.
• Ability to work with a diverse and international work environment.
• Strong communication skills including the ability to convey knowledge clearly and understandably to internal or external contacts.
• Good analytical and diagnostic skills.
• Conscientious and independent way of working.
• Drive to expand expertise and improve processes.
• Self-driven and resourceful to achieve goals independently as well as in a team setup.
• Must have very good knowledge of English (C1 or C2).
• Ability to work at heights.
• Driving is an essential function of the job and applicants must have a valid driver’s license at the time of application with an acceptable driving record.