Technical Support Engineer

Roth Staffing Companies - Portland, OR

Full-time

Portland, OR

Administrative and Support Services

About the position

The Technical Support Engineer will provide essential technical support to ensure the seamless operation of systems and infrastructure for our clients. This role requires a blend of technical expertise and strong interpersonal skills to troubleshoot and resolve issues effectively while maintaining IT systems.

Responsibilities

• Help install and configure operating systems, software, and hardware.
• Ensure user accounts and system security settings are properly set up and maintained.
• Assist with the setup of computer systems, printers, and other essential equipment.
• Proactively monitor system performance and address any issues that arise.
• Perform routine system maintenance, including updates, patches, and backups.
• Ensure the continued reliability and availability of servers and networks.
• Provide support to users for both hardware and software issues.
• Manage help desk requests and offer technical solutions to problems.
• Offer guidance and training on system usage and best practices.
• Maintain accurate records of system configurations, troubleshooting steps, and user interactions.
• Contribute to IT policy and procedure development.
• Document technical issues for analysis and improvement.
• Work alongside other IT professionals to resolve cross-functional issues.
• Support IT project planning and execution as needed.
• Other tasks as assigned.

Requirements

• A background in IT support or a related field, with at least 2 years of hands-on technical experience.
• Proven customer service skills with a focus on professionalism and clear communication.
• Familiarity with operating systems (especially Windows), common software tools, and basic networking principles.
• Strong troubleshooting and problem-solving abilities.
• The ability to work both independently and as part of a team.
• Excellent verbal and written communication skills.
• A valid driver's license with the ability to travel within the local region.

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, Microsoft certifications, VMware, etc.) are a plus.