Unclassified - Draper, UT
posted 4 months ago
The Technical Support Engineer position is a critical role within our organization, focusing on providing high-level administrative support and resolution for customer issues. This position is essential for ensuring customer satisfaction and maintaining the integrity of our service delivery. The Technical Support Engineer will be responsible for handling high-level escalations, which requires a deep understanding of our products and services, as well as the ability to communicate effectively with customers and internal teams. In this role, the engineer will perform remote initial contact with customers, which involves diagnosing issues and providing immediate assistance. The ability to monitor, track, and update service calls is crucial, as it ensures that all customer interactions are documented and that follow-up actions are taken in a timely manner. The Technical Support Engineer will work closely with other departments to resolve complex issues and improve overall service quality. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. We are looking for a candidate who is not only technically proficient but also possesses strong interpersonal skills. The ideal candidate will thrive in a fast-paced environment and be able to manage multiple priorities effectively. This is an excellent opportunity for someone looking to grow their career in technical support and make a significant impact on our customer experience.