Technical Support Engineer

Options Technology - Chicago, IL

Full-time - Mid Level

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Technical Support Engineer at Options will be responsible for providing on-site technical support for options trading operations and technology infrastructure. This role involves working closely with the client's technology team to ensure the smooth operation of the trading platform, addressing technical issues, and enhancing system performance. The position requires strong technical expertise and excellent communication skills to build relationships with clients and collaborate with internal teams.

Responsibilities

• Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
• Monitor the health and performance of internal systems, ensuring optimal operation and conducting regular maintenance activities.
• Diagnose and resolve technical issues, escalating complex problems to appropriate internal teams as necessary.
• Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs).
• Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing concerns.
• Collaborate with the Options Technology development team to implement system enhancements and upgrades, participating in testing and validation activities.
• Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems.

Requirements

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
• Strong knowledge of 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
• Excellent verbal and written communication skills with the ability to convey technical information clearly.
• Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
• Ability to analyze complex technical issues, identify root causes, and propose effective solutions.

Nice-to-haves

• Strong research, writing and communication skills.
• Exceptional organizational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Project management skills and proven ability to manage own workload.

Benefits

• Competitive salary
• Bonus incentives
• Professional skills development
• Technical training
• Global travel opportunities