Sunrise Systems - Savannah, GA
posted 3 months ago
The Systems Analyst 2 (Technical Support) position is a critical role focused on providing comprehensive technical support for laptops, desktops, and peripherals to both in-house and remote customers. This role requires the candidate to be located in the South Georgia area, specifically around Savannah, Hinesville, Brunswick, Statesboro, Hilton Head, and Beaufort. The position is a contract role lasting for 09 months, and candidates must be willing to work on-site in their assigned coverage area. The primary responsibilities include imaging, deployment, and technical support, ensuring that all configurations comply with IT policies and standards. In this role, the Systems Analyst will be responsible for configuring and supporting desktop applications, performing data backup and restoration, and addressing hardware issues. The candidate will provide onsite desktop support, troubleshoot end-user workstation and peripheral problems, and effectively diagnose and resolve issues both remotely and in person. It is essential that the analyst ensures that end-user applications and equipment function as expected and adhere to all applicable policies, procedures, and rules. Additionally, the role involves installing and supporting network devices that provide critical business services, performing end-user data backup and recovery with meticulous attention to detail, and processing surplus equipment according to established procedures, including proper sanitization of electronic equipment up to and including disk wiping to DoD standards. The analyst will also be responsible for opening, documenting, and tracking problem tickets, escalating issues to appropriate workgroups when necessary, and coordinating with vendor support contacts to resolve technical problems with desktop hardware and software. Special project support, including the setup, breakdown, and relocation of computer equipment and peripherals, is also a key aspect of this position.