Technical Support Engineers

Palo Alto Networks - Plano, TX

Full-time

Remote - Plano, TX

Professional, Scientific, and Technical Services

About the position

The Technical Support Engineer role at Palo Alto Networks involves providing technical support to field engineers, technicians, and product support personnel. The position focuses on diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, and networked or wireless systems. This role allows for telecommuting, offering flexibility in work arrangements.

Responsibilities

• Provide technical support to field engineers and technicians.
• Diagnose and troubleshoot complex electro/mechanical equipment.
• Repair and debug computer systems and software.
• Assist in resolving issues related to networked or wireless systems.

Requirements

• Experience in technical support for electro/mechanical equipment.
• Strong troubleshooting skills for computer systems and software.
• Knowledge of networked and wireless systems.

Benefits

• Telecommuting options available.